Privacy Policy for Garden Services
Your trust and data protection are central to our business
Introduction and Scope
This privacy policy explains how Dynorimelta collects, uses, and protects your personal information when you engage with our gardener services or visit our website. Our commitment to privacy aligns with South Africa’s legal requirements.
By using our services, you acknowledge and consent to the handling of your data as described below. Please read this policy to understand your rights and our practices regarding your personal details.
Data Collection Practices
We collect only the details needed for booking services, maintaining communication, and providing support. This may include names, contact information, addresses, service details, and relevant preferences.
Direct Information Provided
- • Full name for client records and scheduling
- • Contact number to confirm service appointments
- • Email address for updates and reminders
- • Home address for on-site gardener services
- • Service preferences or special instructions
Automatically Collected Data
- • Device type used to access our website
- • IP address and rough location for security
- • Web browser version and settings
- • Interaction history on our site
- • Session cookies for site navigation
How We Use Your Data
Collected information enables scheduling, provides relevant updates, and supports our service improvement. Data is never used for unrelated advertising or sold to external parties.
- • Arranging and confirming gardener visits
- • Sending appointment reminders by phone or email
- • Replying to questions about service options
- • Reviewing preferences for personalised care
- • Monitoring service quality through feedback
- • Improving client support based on interactions
- • Ensuring technical security and data privacy
Our Promise: We act responsibly with all personal information and meet the highest standards of privacy protection. Only authorised team members access your data.
Data Sharing and Security
We will not share your details without your consent, except with partners necessary for service delivery or where required by law. All partners agree to strong privacy standards.
Third-Party Service Providers
Sometimes, we rely on secure technology partners for bookings, reminders, or communication. These third parties use your data for the agreed purpose only.
Legal Requirements
Information may be disclosed where local law or regulation demands it.
Aggregated Anonymous Data
We may use non-personal, aggregated data to enhance our website and analyse trends.
Your Privacy Rights
You may access, correct, or request the deletion of your information at any time. Further options include data portability and objection to certain uses, as explained below.
- • Request a copy of the information we hold about you
- • Ask us to update incorrect or incomplete data
- • Request permanent erasure of your personal data
- • Obtain your data in a portable format
- • Object to data use for certain purposes
- • Limit processing when accuracy is disputed
To exercise your rights, please contact our support team using the details on this page. We handle requests promptly and transparently.
How We Protect Your Information
Appropriate security protocols and encrypted systems protect your information from unauthorised access or misuse at every stage.
Technical Safeguards
- • Encrypted client records and communications
- • Firewall protection against cyber threats
- • Secure password and account management
- • Rolling security updates to IT systems
Organisational Measures
- • Staff privacy training and awareness
- • Data access limited to certain roles
- • Regular review of privacy policies
- • Incident response planning and logs
How Long We Keep Your Data
Personal information is kept only as long as necessary for bookings, support, or legal requirements. We securely delete or anonymise it when no longer needed.
- • Client records are removed when requested
- • Routine feedback is anonymised for trends
- • Messages are deleted after service is complete
- • Payment-related documents retained by law
- • No promotional communications without consent
Retention periods follow local legal and industry norms.
Cross-Border Data Transfers
Your data may be processed in other countries with suitable safeguards, only where needed for service delivery or secure backup.
- • Contractual terms for data protection
- • Transfers limited to essential purposes
- • Regular oversight of overseas providers
- • Immediate response to international privacy issues
Cookies and Tracking
Cookies are used for navigation and site function only. No marketing cookies are placed without your explicit permission.
Types of Cookies Used
- • Required for site navigation and logins
- • Support load speed and error tracking
- • Remember your user preferences
- • Enable contact forms and bookings online
You control cookie preferences via our site banner at any time.
Policy Updates and Notices
We may update this policy as regulations or service features change. All updates are posted here and dated below.
- • Homepage banner for major privacy changes
- • Website notifications for updated terms
- • Contact form prompts on revision
- • Client email for substantial updates
Continued use implies acceptance of revised terms.
How to Contact Us
Please send privacy questions or requests to our listed email or through the online form. We are happy to assist.
Dynorimelta
Nelson Mandela Square, Maude Street, West Tower, Sandton, Johannesburg 2196 South Africa
Phone: +27359851578
Email: content@dynorimelta.sbs
This policy was last updated on February 1, 2026.
Effective from February 1, 2026.